Patient safety: One team, one goal
By Marie E. Constantineau MEDDAC Quality Manager
Kimbrough Ambulatory Care Center (KACC) is committed to providing patients with the highest quality care in the safest and most effective manner possible. We work to address key questions patients may have regarding their care: Will I be safe? Will I receive effective treatment? Will I be satisfied? Our goal is to make sure the answer to all these questions is "yes." Your safety is central to every aspect within our organization including physicians, management, volunteers and staff throughout KACC.
What is KACC doing to prevent medical errors? If you are having blood work or radiology testing done, staff will ask you to confirm your name and birth date before any procedure is performed. If you are scheduled for surgery or a procedure, we will ask you to confirm the proper location. If you are having surgery, the correct site will be marked.
Physicians are beginning to use a new computer system that will transmit all clinic visits and medical orders, greatly reducing the risk of human error. If your provider needs to communicate any orders regarding your care over the telephone or verbally, a nurse will immediately write down each order and read it back, to confirm its accuracy before it is carried out.
KACC has limited the number of abbreviations that are acceptable for use. Abbreviations that have caused frequent errors nationwide are not used. At each clinic visit, your medication list will be reviewed and updated to make sure it is current. This process will help to prevent medication errors.
We have taken extra precautions to keep work areas where nurses and pharmacists prepare medications clean. Providers, nurses, and other caregivers clean their hands with a disinfectant soap or hand gel before and after physical contact with any patient.
Please let us know if something seems unsafe or you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff as they will know who to contact to correct the situation.
Teamwork is the key and we want every staff member, visitor, patient and family member to be a part of our Patient Safety Program Team. This means taking part in every decision about your health care. Every patient and every health care provider -- the entire health care team -- is responsible for ensuring patient safety and quality. Read on to find out easy ways you can partner with your health care providers to increase your well-being and learn more about staying healthy.
Col. Thomas S. Rickard
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